OUR COMPANY

Longstanding, trusted, technology partner for our customers

OUR SOLUTIONS

End-to-end solutions encompassing planning, implementation, and maintenance

OUR EXPERTISE

Competencies across the key technological enablers of business value

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Customer Care, Inc. was founded in 1997 with a vision to become the trusted technology partner for our customers. Instilled in even the name of our company, our sole mission is simple: to ensure the enduring success of our customers. We believe that true partnership means our customers achieve their business objectives in tandem with our growth. Over the past fifteen years, we have stood by our customers while their systems and applications evolved from the mainframe to UNIX to the web and now to the cloud. CCI uses the best-of-breed and cutting-edge technologies to solve our customers’ needs and to keep them current. With a 100% success rate of satisfied customers, we are now a group of over seventy passionate employees across dual headquarters in the US.
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Planning

The earliest and most critical phase to a successful solution delivery is planning. At CCI, we take this to heart. We believe successful planning is founded on two core tenants: innovation and risk sharing. Recently awarded the “Customer Innovation Award” by one of our largest partners, innovation is at the core of who we are. Innovation at CCI means the continuous discovery process until we find the best possible solution. And once we do, our fixed bid contracts effectively unburden our customers from risk. Risk sharing is a key enabler of a successful partnership, and it allows CCI to provide significant value differentiation for our customers

Implementation

We are proud to highlight that CCI maintains a 100% success rate of on-time and in-budget project delivery. This exceptional track record is not a coincidence; it is a function of our robust planning process, our combination of domain knowledge and technical expertise, and most importantly, our hard work. We believe in supplementing our talented team with cutting-edge development frameworks. Be it waterfall, agile, or any other SDLC methodology, we have the capability – and flexibility – to develop a robust implementation strategy for even the most demanding of assignments. At CCI, implementation can be summed up quite simply: we do what it takes to get the job done.

Maintenance

The successful delivery of a production ready solution marks a significant accomplishment. But for us, it also marks an opportunity to demonstrate our lasting commitment to our customers. Our maintenance and support for every solution we build is a core aspect of what makes us who we are. For the past 15+ years, we have stood behind our products and services on a 24×7 basis and always met our Service Level Agreements. At CCI, our commitment begins – not ends – with a successful project delivery.

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Over fifteen years, CCI has developed an unmatched expertise across key verticals and development frameworks in the IT landscape. Here’s a subset of our competencies illustrating some the real world impact we have made at our customers.

CCI is led by an experienced management team committed to innovation and the success of their customers.  But we are nothing without the day in and day out contributions of each one of our over 70 employees.

Chris Pereira
President & CEO
Chris provides the overall leadership, vision, and management to CCI. Chris has a track record of innovation and domain mastery across the technology industry, having spent 25 years in the roles at AT&T, Pacific Bell, and Bell Communication Research prior to founding CCI. As a leader and mentor within CCI, Chris serves as a steward for our company’s culture of continuous learning, collaboration, and professional development. Outside of CCI, Chris is actively engaged in the Bay Area community through serving on the board of ABHOW and speaking on a continuous basis at technology leadership panels and events.
Rajeev sets the technical direction and strategy for CCI. He is responsible for continued advancement of our efforts in several technology verticals, including Big Data, web applications, and call center solutions. Rajeev has more than 20 years of experience leading software development. During that time, he successfully developed solutions in a wide variety of areas across top-tier start-up and enterprise corporations in the telecom and oil and gas industry.Rajeev brings to CCI a long-standing track record of technical innovation and expertise, and is a critical contributor to our continued
success at our customers.
Rajeev Kaul
Chief Technical Officer
David Merryweather
Executive Director
of Operations
David drives CCI’s long-term corporate strategy. His business development team evaluates future markets and product development to ensure it aligns with CCI’s core competencies and corporate vision. Prior to CCI, David spent 13 years across managerial roles in the software industry, including Chief Information Officer, Vice President of IT, and Director of Technology at top tier companies. David is a seasoned leader with a long history of successfully delivering legacy integration, enterprise applications, and software solutions in emerging technologies across a multitude of verticals.
Jim’s technical leadership drives the type of innovation and superior business value our customers expect from a world-class CCI solution. Jim began his career as a C programmer in the early days of document imaging boom, where he helped LaserFiche bring their enterprise imaging solution to market. After a successful release, Jim moved into the oil and gas industry, where he worked with Phillip Petroleum to bring new levels of control, consistency, and reliability to their oil well radio telemetry infrastructure. Jim’s technical leadership within CCI has been recognized time and time again
by our customers.
Jim Willis
Director of Software Development
Summer Smith
Director of Program Management
Summer manages the day-to-day operations for CCI and provides guidance to all departments to ensure cross organizational integration. Summer works directly with clients to ensure each program is progressing on schedule with our teams delivering beyond expectation. Prior to CCI, Summer built a solid technical foundation over 9 years working at IBM across their Rational Change Management and Universal Management Infrastructure teams. Summer is a key contributor to the agile and knowledge culture of CCI, having built our recruiting, talent management, and training protocol that is second to none in the industry.
Kevin oversees all aspects of our QA practice. Before joining CCI, Kevin spent 13 years with Alcatel where he tested and deployed virtually every product (edge through backbone to nodes) for both GSM and CDMA networks for the world’s largest telecom and technology companies. Prior to Alcatel, Kevin spent 7 years with Nortel, where he built a strong QA background as team lead and customer deployment engineer on various telephony and data products. Kevin brings a natural ability to mentor all employees in QA concepts and continues to build an exceptional QA organization within CCI.
Kevin Mills
Technical Director of Quality Assurance

At CCI, we pride ourselves in a culture of innovation and domain mastery.  Our employees are our key asset and strength.  Our workplace is defined by collaboration, creativity and learning, and further bolstered by a world-class training program and the highest-quality work opportunities. CCI blends the excitement of a start-up culture with the resources of a long-standing, top-tier, technology company, thereby offering an unparalleled opportunity for IT professionals to build their career.

Who We Hire

If you are passionate about learning and serving our customers, you’ll fit in at CCI. A successful candidate will work smoothly with our team, demonstrating the ability to learn – as well as to teach others – some of the most innovative and cutting-edge tools in the industry. Knowledge sharing and supporting your fellow team members is a core value of CCI. We strive to succeed as a team to serve our customers. Please check out LinkedIn for a listing of our current open positions and directions to apply. We look forward to hearing from you!

CCI Career Opportunities

From the annual SXSW and TechCrunch conferences, to being a foodie in culinary havens with lively music scenes, we are proud to call home the San Francisco Bay Area, CA and Austin, TX.

 

San Francisco Bay Area, CA

3000 Executive Parkway,
Bldg Q Suite 510
San Ramon, CA 94583

Phone: (925) 277-0696

 

Austin, TX

6207 Bee Cave, Suite 350
Austin, TX 78746

Phone: (512) 535-4655

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