WiFi network elements (NSS) CCI delivered WAN Aggregation solution and MAC based CALEA feature for law enforcement on a WiFi edge device. With predictability and time to market being the two greatest challenges facing the WiFi provider, CCI turned to building solutions that would help improve quality releases and bring them to market quicker. It […]
Dashboard to Monitor and operate WiFi edge devices (OSS) CCI developed the enterprise Central Command Dashboard using the latest Web 2.0 technology stack to manage and operate 1000s of network edge devices deployed throughout the US. Some additional capabilities CCI delivered included integration frameworks for Business Objects, integration with the NMD (network management device), and […]
ACR White Paper Please follow this link here to view ACR White Paper.
Features Adaptable to Any Genesys Routing Strategy Easy to Use Web GUI Customizable Call Flow Template Model Real Time Call Routing Control Dynamic Creation of New Call Flows Granular Security Down to the Parameter Call Flow Auditing and Reporting Controls in Place to Maintain Call Flow Integrity
Solution Adaptive Call Router (ACR) helps contact center professionals effectively manage routing strategies and call flows while reducing costs, increasing sales & customer satisfaction and improving operational efficiencies. ACR, an enhanced application layer to the Genesys routing engine, gives users the control to configure Genesys call routing dynamically to meet the real time business requirements […]
Challenge In today’s business environment, businesses can not afford to lose customers due to an ineffective routing strategy – sending customers to the wrong agent, overflow location or worse yet having them sit in a queue that leads nowhere. As contact center professionals there is the constant pressure to keep customers happy. On the business […]
Streaming Data from different sources can be collected either through a remote agent system or a field programmable gate array (FPGA). High volume data streams are ingested by central endpoint aggregators. The data is then published into a highly distributed message pipeline, and made available to internal and external consumers. A stream processor analyzes the […]
Technology Stack FoxStream™ incorporates the following “best of breed” open source frameworks into its technology stack. Storm – Real time distributed processing engine Kafka – High speed distributed messaging queue Ambari – Provisioning, Management, and Monitoring dashboard Redis – Distributed memory cache
Throughput Metrics for the present operation of FoxStream: 10 billion – bits per second, a gigabyte every second of sustained throughput 10 million – discrete transactions per second of rich source data for network analysis 460 – individual host machines 280 – large single cluster, managed with one console, by one engineer 40% – average […]
Overview FoxStream™ is a collection of distributed stream management, real-time computation, and data logistics systems built on open source technologies. FoxStream™ reliably ingests, transports, processes, stores and analyzes unbounded streams of data in real time. Some of the core features of FoxStream™ include the following: Massively parallel and distributed real time processing Fault-tolerant persistent buffers […]